CCB MNL Assessment

QF codeshare/OZ operated, ticketed QF. Who will provide Emergency Expense?

• QF

• OZ

Answer explanation

https://knowledgeiq.qantas.com/qcc/s/article/Baggage--DelayedMishandled-Baggage--Claims-for-reimbursement-General

Pints to remember no. 12 :)

What is the contact number of Sydney Luggage Centre based on KIQ 4344?

Answer explanation

https://knowledgeiq.qantas.com/qcc/s/article/Damaged-Baggage-Liability-Reporting-and-General-Information

Damaged Baggage Recommended Supplier List (Excel file) :)

Which is NOT part of the type of Insurance Letters that we can provide?

• Delayed or Lost Baggage

• Booking Cancelled by Customer

• Travel agent booking with Qantas operated flight

• Personal Property Lost in Flight

Answer explanation

https://knowledgeiq.qantas.com/qcc/s/article/Customer-Care-and-Baggage-Insurance-Letter-Requests-and-Handling

Type of Insurance Letter :)

QF0010 LHR to SYD. Upon checking, the flight was delayed for more than 4hrs. The customer is requesting hotel accommodation and meals reimbursement.

Shall we offer and process AUD 250 and AUD 50?

• YES

• NO

Answer explanation

No. Because it's related to EU Compensation. They are eligible for EUR 600.

Refer to KIQ: https://knowledgeiq.qantas.com/qcc/s/article/Customer-Care-EU-Compensation-Common-Questions

31JAN SYD-MEL

01FEB MEL-LAX

The passenger's bag was damaged and seen upon arrival at MEL airport. The passenger submitted a customer care form 05FEB.

Is the baggage claim within the timeframe?

• YES

• NO

Answer explanation

International connecting flight. 7 days timeframe for the baggage claim :)