Nursing Communication

The Nurse is interviewing a client during admission to the hospital and the client gives information that is unclear to the nurse. What statement made by the nurse best demonstrates "seeking clarification"?

• "I don't know what you are talking about."

• "What did you say?"

• "We can move on to something else."

• "Would you please explain what you meant?"

The nurse is caring for a young child who appears frightened. What activity can the nurse perform with the child to determine what the child is feeling?

• play dominoes

• draw pictures

• read a story

• watch a movie

The nurse is assessing a client at the healthcare facility. Which therapeutic communication technique helps to communicate to the client that the nurse has understood the client's problem?

• clarification

• reflection

• summarization

• paraphrasing

What are the verbal barriers to communication?

Select all that apply

• offering empty reassurances

• changing the subject

• disapproving of or judging the client

• voicing personal experiences

When conducting a preliminary assessment of the client, what action ensures that the nurse has understood all relevant information provided by the client?

• Echo the client's words

• Record all information on tape

• Document all the information

• Paraphrase the information

A nurse is caring for for a client who states: "I have to check with my wife and see if I am ready to go home" The Nurse Replies "How do you feel about going home" This nurse is using what technique?

• PACING

• REFLECTING

• PARAPHRASING

• RESTATING

Which of the following actions would the nurse take when using the communication technique of active learning? Select all that apply

• Use an open posture

• write down what the client says to avoid missing anything

• establish and maintain eye contact

• nod in agreement with the client the entire time

• respond positively when giving feedback

A nurse is caring for a client who is concerned about being discharged with a new colostomy because he enjoys swimming. Which of the statements would the nurse make to be an effective communicator? Select all that apply

• You will be fine. You just have to get used to it.

• Why are you worried about going home?

• Your daily routines will need to be different when you get home.

• Tell me about your support systems you are going to have when you leave here?

• Let me tell you a story about a friend of mine who enjoys swimming who just happens to have a colostomy

Which of the following statements would a nurse use to establish helping relationship with a client?

• Make sure the communication is reciprocal between the patient and the client

• Encourage the patient to communicate his thoughts and feelings

• Give the nurse client communication no time limits

• allow communication to occur spontaenously throughout the client relationship.