
Bill Cycle Date Quiz
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Medium
Archita Gupta
Used 35+ times
FREE Resource
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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
On which page can you find the bill cycle date on?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you change the bill cycle date?
All of the above
Ask your supervisor to update it
Double click on the current BCD and change it
Through creating a case
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
An AUTOPAY customer is calling in to change their bill cycle date and wants their bill DUE on the 20th of each month. What should you change their bill cycle date to?
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
A DIRECT INVOICE customer is calling in to change their bill cycle date and wants their bill to be DUE on the 30th of each month. What should you change their bill cycle date to?
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
A DIRECT INVOICE customer wants their bill DUE on the 20th of each month. What should you change their bill cycle date to?
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
An AUTOPAY customer wants their bill DUE on the 1st of each month. What would you set their bill cycle date to?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You inform the customer that there will be a proration charge since they are changing their bill cycle date. The customer wants to know how much extra they will be paying for proration. How do you find that amount?
Call customer loyalty
Knowledge proration calculator
Do the math on your own calculator
None of the above
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