Bill Cycle Date Quiz

On which page can you find the bill cycle date on?

How do you change the bill cycle date?

• All of the above

• Ask your supervisor to update it

• Double click on the current BCD and change it

• Through creating a case

An AUTOPAY customer is calling in to change their bill cycle date and wants their bill DUE on the 20th of each month. What should you change their bill cycle date to?

A DIRECT INVOICE customer is calling in to change their bill cycle date and wants their bill to be DUE on the 30th of each month. What should you change their bill cycle date to?

A DIRECT INVOICE customer wants their bill DUE on the 20th of each month. What should you change their bill cycle date to?

An AUTOPAY customer wants their bill DUE on the 1st of each month. What would you set their bill cycle date to?

You inform the customer that there will be a proration charge since they are changing their bill cycle date. The customer wants to know how much extra they will be paying for proration. How do you find that amount?

• Call customer loyalty

• Knowledge proration calculator

• Do the math on your own calculator

• None of the above

A customer with an RMR of $41.47 who's bill is due on the 25th of the month wants to change their bill cycle date to the 1st of the month. The current month has 31 days. What will their proration charge be?

A customer has an RMR of $26.47 and their bill is due on the 1st of the month. The current month has 30 days. They would like to change their bill cycle date to the 15th of the month. What will their proration charge be?

A customer has an RMR of $49.99 and their bill is currently due on the 30th of the month. The current month has 30 days. They want to change their bill cycle date to the 15th of the month. What is their proration charge going to be?