
sigridtamwood
Authored by Pol Soldevila
Arts
1st - 5th Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How do you describe customer service?
Helping a customer with any question, concern or problem they have
Providing important information to the costumer
Giving them directions to some nice places around
Provide them a good experience
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you know when you have provided quality customer service?
Ehen you're not tired
When the costumer is happy
When you are tired of doing your job
when a customer leaves the store with a smile and a sense of happiness.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you handle a situation in which you aren't sure how to help a customer?
Do your job as good as you can
Try first to exhaust all my information and resources. And ask for a second opinion
Ask someone else right away when you have a problem
Deal with the problem by yourself
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you handle a customer who you can't understand?
Do what you think is correct
Dont do anything
Ask for help
Learn their language
5.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
The costumer is the most important thing (before staff and everyone else)
yes
no
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a costumer argues with you and he's clearly wrong what would you do?
Argue until he realizes he's in the wrong
Stop arguing and do what he wants even tho is bad
Do it your way and make him believe he's right even when you know he's not
Dont do anything
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you need the most to be good at costumer service?
Dressing well and be clean
Being tall
Being nice
Problem solving skills
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