Week 4 Quiz 3

ØAll hearing clinics offer similar products, services, and pricing but one thing that is different is

• you

• the hearing aid

• audiometric testing equipment

• The clinic location

What does it mean to be a good clinician?

• good listener, educated skilled

• flexible and acommodating

• to be patient

• all of the above

A good balance of listening and talking to the patient is

• 1/2 and 1/2 of the time

• let the patient talk the whole time

• the clinician should talk all the time

• 1/3 listening and 2/3 clinician talking

Verbal Communication includes

• introducing yourself

• listening and asking questions

• empathy

• all of the above

Provide examples of non verbal communication

How many important traits are there for an effective clinician

• 5

• 4

• 3

• 2

Those traits are

• empathy, trust

• critical thinking

• leadership, professional

• all of the above

Which of the following is a counselling error

• using words patients don't understand

• showing up late to work

• providing too much detail

• forgetting to chart your notes