
Typecasting LAP Quiz
Authored by Flexcia Dowell
Business
9th - 12th Grade
Used 5+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A salesperson can try to identify customers' personality types by
observing customers' actions.
giving efficient service.
serving customers quickly.
asking personal questions.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salespeople should handle each customer as a
routine transaction.
possible problem.
part of the crowd.
unique individual.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer asks, "How does this microwave oven compare with the one in the display?" This type of question is often asked by a(n) __________ customer.
informed
decisive
fact-finder
impulsive
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer appears to be in a hurry, the salesperson should quickly find the item requested in order to
suggest a substitute.
show other goods.
be courteous.
complete the sale.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer says, "I'll take this bracelet that I just saw in a display. I know it's expensive, but my wife will love it." What customer personality type is this?
Fact finder
Decisive
Impulsive
Practical
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a characteristic of the decisive customer?
Wants purchases to be noticed
Wants the best
Asks for specific items
Challenges the salesperson
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following questions would be asked by a practical or frugal customer:
"Which of these coats is the latest style?"
"Will the fabric in this coat wear well for several seasons?"
"Do you have the coat that's in the window in blue?"
"Why don't you ever have any of the coats I like in my size?"
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