Internet Product Knowledge

What are the download and upload speeds for Spectrum Internet Assist (SIA)?

• 30 x 4 MBPS

• 50 x 10 MBPS

• 40 x 4 MBPS

• 20 x 4 MBPS

What system is used to research the details of promotions and services offered by Spectrum?

• Spectrum.com

• Panorama

• Talent Center

• CoPilot

What is the standard price for SIA with Wifi?

• $34.99

• $29.99

• $30.00

• $19.99

Answer explanation

SIA is $24.99, Wifi adds $5

What are the download and upload speeds for Ultra Internet?

• 400 x 20 MBPS

• 600 x 20 MBPS

• 500 x 20 MBPS

• 500 x 30 MBPS

What are the download and upload speeds for Spectrum Internet 100?

• 100 x 10 MBPS

• 100 x 20 MBPS

• 200 x 10 MBPS

• 400 x 20 MBPS

Customers can receive a discount when signing up for AutoPay if they subscribe to these levels of Spectrum Internet service. (Select all that apply)

• SIA

• Internet 100

• Spectrum Internet (Flagship)

• Internet Ultra

• Internet Gig

The current offer for Spectrum Internet 100 is $29.99 for the first two years. What will the price be starting in Year 3?

• $39.99

• $19.99

• $59.99

• $49.99

True or False – If a customer wants to use their own router, they do not need the $7 Wifi charge.

• True

• False

What is the name of Spectrum's virus protection software and how much does it cost?

• Spectrum Security Suite - $5

• Symnatec VIP - $0

• Spectrum Security Software - $0

• Security Suite – $0

Answer explanation

Security Suite is a free feature included with Spectrum's Internet (all tiers).

Customers who subscribe to Spectrum Internet Flagship or above and sign up for AutoPay receive an additional discount of $ per month.

• $0

• $5

• $8

• $10

Answer explanation