Word formation (Customer Skills)

20+ ________ to provide good phone customer service

• technical

• techniques

• technitian

• technology

Get our best phone customer service tips for __________ satisfaction and brand_______.

• increasing/loyal

• increase/loyalty

• increasing/ loyalty.

• increase/loyal

Even in the age of texts, DMs, and _______ messaging, customers still want the _______ to contact customer service over the phone.

• embedded/optional

• embedded/option

• embedding/opt

• embedded/optates

In fact, more than 90 percent of organizations ______ in our Customer Experience Champions report _____ telephone support.

• surveying/providing

• surveyed/providing

• survey/provide

• surveyed/provide

Customers _____ prefer to interact with businesses over_______channels like messaging and chat

• increase/emerge

• increasingly/emerging

• increased/emerging

• increases/emerges

______your business is also incorporating chatbots, help centers, and other types of convenient, digital _____channels.

• ensure/support

• ensure/supporting

• ensuring/supporting

• ensuring/supportive

With phone support, agents get ______ into details such as contact information, _____ type, past support conversations, and order history to personalize solutions and _____customers never have to repeat themselves

• insight/unaccount/ensurement

• insighting/account/ensure

• insight/account/ensure

• insight/accountable/ensurable

This requires the agent to use active listening skills and have customer context _____ so they can pull up relevant information _____

• hand/quickly

• handy/quickly

• handy/quick

• handle/quickly

Josefina Madrigal, a phone support guru and former call center _____ at True Link

• advocacy

• advocating

• advocated

• advocate

“If a call is under five minutes, that’s a good _____ that you were able to _____the customer quickly,”

• indicator/help

• indicator/helpful

• indicates/helpless

• indicator/unhelpfull