Letter of Complaint

What is the purpose of a Complaint Letter?

• to ginform about a certain product

• to confirm an order

• to look for a solution

• to offer certain products

Which one is the sample of problem in a Complaint Letter?

• Damaged goods and rise in price

• Late delivery and low quality products

• damaged goods and special discount

• High quality products and late delivery

Which one is NOT a part of a Complaint Letter?

• Background

• Solution

• Problem-Cause and Effect

• Conclusion

Which one is the correct sample of sentence that can be written as the Background of a Complaint Letter?

• Upon checking the goods, we found that several were damaged. It can't be sold even at a high discount.

• I am writing this letter with reference to my order dated 17 January 2023.

• Please let me know whether you can deliver the goods latest by tomorrow.

• We are waiting for your prompt response and action. Thank you.

Which sentence is the sample of complaint about low quality products?

• When checking the goods, we found that several are broken.

• This long delay is causing substantial monetary loss and inconvenience to my business activities.

• It has been more than two weeks since we placed the order, but we haven't received it yet.

• I want to let you know that the material you sent is not up to our required standard.

"As we have repeatedly pointed out to you, that prompt delivery from you is essential if you expect us to become a regular buyer."

What can we infer from the sentence above?

• The customer expected a discount.

• The buyer filed a complaint.

• The product is damaged.

• The delivery was late.

" It has been more than two weeks since we placed the order, but you do not seem to care to revert back to us. The item required in the order is very important to us and because of it our day-to-day operations are getting hampered."

What is being explained in the sentence above?

• An explanation about an issue to raise a concern.

• An explanation of problem and its cause and effect.

• An assurance for the orders in the future

• The solution wanted by the customer.

"I would request you to kindly attend to my complaint urgently and provide me with the replaced goods at the earliest."

What could be the problem that made the customer write this?

• The goods are delivered late.

• The goods are wrapped well.

• The goods has low quality.

• The goods arrived earlier than expected.

"We hope that along with this delivery, all future orders placed with you will be delivered within the stated time or else we would be forced to end the business relationship."

What can be implied from this line?

• The customer proposed a solution.

• The customer warned about an issue.

• The customer explained the background of the problem.

• The customer asked for a compensation for the loss.

"Please change the material immediately or tell us if you do not have our required material so that we can arrange a replacement."

Based on the sentence, what could be done by the seller?

• Send a replacement for the products.

• Check the order immediately.

• Tell the customer to find another seller.

• Arrange a meeting with the customer.