Product PCS Sales Conference

Product PCS Sales Conference

Professional Development

24 Qs

quiz-placeholder

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Product PCS Sales Conference

Product PCS Sales Conference

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

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24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Solusi sementara yang bertujuan untuk mengurangi atau menghilangkan dampak yang ditimbulkan dari incident atau problem dan belum ditemukan penyelesaiannya disebut…

Workaround

Known Error Database (KEDB)

Known Error

Problem Models

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dibawah ini yang termasuk output dari service catalogue adalah…

The CMS ( Configuration Management System)

Feedback

RFCs (Request For Change)

SLM (Service Level Management)

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sebuah pengelolaan atas kewenangan user (privileged account) dalam menggunakan layanan yang sesuai dengan peran dan kebutuhannya disebut dengan….

Incident Management

Access Management

Service Desk

 Availability Management

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dibawah ini yang bukan termasuk proses di dalam service level management adalah….

Service Level Agreement

Service Desk

Service Level Requirement

Underpinning Contracts

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sesuatu yang bernilai bagi pelanggan yang diharapkan dari hasil keluaran (outcome) sebuah layanan....

Service

Service Management

Value

IT Service Management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tujuan dan manfaat dari Communication Change Management, kecuali?

Proses Efisien

Dapat lebih Fokus

Perubahan tiket tersimpan

Penyampaian Efektif

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut merupakan contoh dari Communication Change Management?

Migrasi System office 365

Membuat tiket pada saat terjadi masalah

Proses development suatu system baru

Migrasi system Adobe Photoshop

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