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Boozy Head Buzz!

Authored by Kyrei Wally Sarraga

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Professional Development

Used 1+ times

Boozy Head Buzz!
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5 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Why asking probing questions is important? Select those that apply.

A. Build rapport with your client

B. Provide great service

C. Name your customers' fears to help conquer them

D. Understand your customers' needs

E. Look for information from your clients

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This type of probing question is where you "funnel" the customer from a general complaint to the specific details you need.

A. Leading Questions

B. Confirming Questions

C. Funneling Questions

D. Exploratory Questions

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This type of probing question is where you explore the customer's problem and understand what's going on.

A. Leading Questions

B. Confirming Questions

C. Funneling Questions

D. Exploratory Questions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of probing question is this?

"How does this look/feel/sound to you?"

A. Leading Questions

B. Confirming Questions

C. Funneling Questions

D. Exploratory Questions

5.

OPEN ENDED QUESTION

45 sec • 1 pt

In your own words, why asking probing questions is important?

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