EFFECTIVE COMMUNICATION IN NURSING

Communication is defined as...

• Exchanging information, thought or ideas in written

• Exchanging information, thought or ideas by phone

• Exchanging information, thought or ideas using speech

• Exchanging information, thought or idea using speech, writing or using body languages.

purpose of communication is to...

• Develop rapport with client

• Explain the procedure

• Initiate intervention for plan of care

• All above

Goals of effectives communication EXCEPT

• Develop trust

• Personal interest

• Facilitate client understanding

• encourage acceptance of responsibility

A parent tells the pediatric nurse practitioner, “I’ve never told anyone this information about my son. ” This is an example of:

• Revealing

• Building trust

• Clarifying roles

• Identifying problems and goals

A response from a receiver

• Feedback

• Communication

• Medium (channel)

• Context

You are caring for a patient who has had a CVA (cerebral vascular accident/ stroke) and is experiencing aphasia as a result. What would you do as a nurse incharge of the patient to promote communication?

• Speak louder so the patient can hear you

• Ask more questions to get more information

• Use visual cues such as pictures and gestures

• Refer the patient to the speech therapist in order to communicate with your patient

Which of the barriers of effective communication leads to ineffective communication?

• Emotions

• Distractions

• Information overload

• Electronic communication

What happens when you are using jargon or terminology with someone who doesn’t understand it?

• Embarrassing them

• Causing miscommunication

• Demonstrating you are smarter than them

• Helping them to learn through emersion

Good listening skills include:

• A message, a sender, and a receiver.

• Labeling, cultural sensitivity, and talking slowly.

• Verbal message, written communication and a receiver

• Showing interest, hearing the message, and not interrupting.

Communication for directing and delegation the work.

Which level of communication refers to...

• Nurse - nurse

• Nurse - supervisor

• Nurse - subordinates

• Nurse- client