Culinary Arts

McDonalds would be an example of what type of foodservice operation?

• Fine dining

• Casual dining

• Quick service

• Quick-casual service

Describe 2 ways to achieve guest satisfaction?

What type of dining is when a server at the table takes your order and brings you your food while the menu items are moderately priced and restaurant may have a theme reflected in decor, music, menu, and staff uniforms?

• Quick-casual service

• Casual dining

• Quick service

• Catering and Banquest

What is buffet service?

Match the following descriptions with the type of service

• Food is fully prepared or finished in front of guests

• English service

• serve holds a tray of food and serves guests from tray

• French service

• Food carved by server and places on preset plate in front of guest, yet side dishes are passed

• Russian service

Match the following cuisines with their descriptions

• prepares food obtained directly from local farm or grower

• Nouvelle cuisine

• food cooked quickly, seasoned lightly, artfully presented in small portions, no sauce or butter

• Farm to Table cuisine

• intricate food preparation, large & elaborate presentations, food decorated, sculpted, carved, sauce

• Grande cuisine

• uses variety of cooking methods to combine flavors of 2 or more cultural regions

• Classical cuisine

• food prepared using proper methods, served in courses, use finest ingredients, & not on presentation

• Fusion cuisine

Match the following FOH foodservice position with description

• person responsible for greeting and seating guests

• Host

• person responsible for overseeing and coordinating all FOH activities - dining room supervisor

• Busser

• person responsible for setting tables and clearing dirty dishes from tables

• Maitre d

• person responsible for serving alcoholic beverages from behind a bar

• Bartender

• person responsible for taking orders and bringing food & beverages ot guests

• Server

Two of the four traits of an ethical employee are ​ ​ ​ (a)  

• honest and trustworthy
• honest and smart
• responsible and judgemental

Match the following communication forms with their description

• use reading skills to interpret menus, follow recipes accurately, & check accuracy of guest checks

• reading

• use eye contact w/ speaker, don't interrupt, read nonverbal cues, summarize what you've heard said

• listening

• is legible and accurate

• writing

• clear, pleasant tone, loud enough to be heard, respectful, professional, and welcoming

• speaking

The 3 of the 5 guidelines to follow when guests are dissatisfied are ​ ​ (a)   , ​ ​ ​ (b)   ​ ​ (c)   i

• Listen carefully to understand guest concerns
• address concern immediately
• remain calm
• Explain that it's not your fault
• Ignore them
• shout back at them