Housekeeping TWA 2

S/O stands for

• Stay over

• Sleep over

• Send over

• See over

C/O stands for

• Call out

• Circling out

• Check out

• Chum out

The area in which employees are in direct contact with guests

• Back of the house

• Under the house

• On top of the house

• Front of the house

A department playing a SUPPORTING ROLE for a hotel’s revenue

• Support center

• Revenue center

Area in which employees have little or no contact with guests

• Front of the house

• Side of the house

• Back of the house

• Far from the house

A department that GENERATES REVENUE for the hotel

• Revenue center

• Supporting center

Leadership is important for a Housekeeping executive

• True

• False

New employees do not need training for proper use of equipment

• True

• False

The house keeping department is considering the engine room of the hotel

• True

• False

The organizational chart is not needed in the housekeeping department

• True

• False