QCM - Développer son entreprise avec des clients anglophones"

What is the polite way to ask if someone needs help?

• Can I help you?
• Do you want help?
• May I help you?
• Want some help?

How do you ask who's on the phone?

• Who is this?
• May I ask who's speaking?
• You are...?
• Who are you?

Define the term agenda

• A list of items to be discussed at a formal meeting
• A book in which one keeps a daily record of events and experiences
• A chart or series of pages showing the days, weeks, and months of a particular year, or giving particular seasonal information
• The intention behind what somebody says or does, that is often secret

At which point in the meeting should you ask "Do you have any questions"?

• At the beginning
• At the end
• During the presentation
• Before the official start

How do you let someone know that they didn't attach a document?

• I don't see an attachment
• I don't see a joint document
• You need to send your email again because you forgot to send the document
• What attachment are you talking about?

In British English when you don't know someone how do you end the e-mail?

• Yours Sincerely
• Yours sincerely
• Yours Faithfully
• Yours faithfully

What is the document that companies use to request payment?

• a bill
• an invoice
• a cheque
• a wire transfer

Which sentence is appropriate when asking to be excused for a delay?

• Sorry we're late
• We apologize for the inconvenience
• We apologize for being late
• This is a very unfortunate incident

How do you ask somebody to learn more about a topic?

• I'd like to know more about...
• Tell me more
• I want more information about....
• Could you elaborate?

Which phrase is most appropriate to ask for a meeting on Thursday?

• What do you think about Thursday?
• Would Tuesday suit you?
• How's Thursday?
• Thursday?