Freshen up your memories. Influencing a decision.

The videos we watched in this lesson displayed a communication problem between the event organisers and the _____________.

• catering company

• florists

• venue holding the event

There were ___________ people at the meeting.

• two

• three

• four

Three people thought they should change the flower company and one disagreed with that.

• True

• False

The main problem they had with the florists is that they didn't stick to the original flower design that had been agreed on.

• True

• False

On top of everything, the client was very displeased with the flower design of the event.

• True

• False

When following an emotion-based approach, the final decision was .....................

• continue working with them

• continue working with them but with a warning

• stop working with them

When following a fact-based approach, the final decision was .....................

• continue working with them

• continue working with them but with a warning

• stop working with them

These florists have __________ they can't offer what was agreed.

• proved

• proven

They went …………… the brief, yes, but their clients loved their breathtaking flower displays.

• off

• outside

• beyond

The ___________ of the matter is that they proved to be unreliable.

• fact

• key

• crux