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PREPAYMENT QUIZ

Authored by Alex Halliwell

Education

Professional Development

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PREPAYMENT QUIZ
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is another name for discretionary credit?

Money for Me

Extra Help Credit

Additional Support Credit

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What fuel can we apply discretionary credit to?

Gas

Electricity

Both

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How is discretionary credit paid back?

In one lump sump manual payment as soon as the customer gets paid

Through the meter on a weekly rate

You don't have to pay it back

Through the meter on a monthly rate

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

How many days discretionary credit can we give to customers on the 1st request?

5.

MULTIPLE SELECT QUESTION

45 sec • 3 pts

What information do you need to pin to the account when discretionary credit is given to a customer? (tick all that apply)

How much credit is given

How much credit will be paid back each week

When they will next get paid and how much

The reason we've given DC and why they needed it

6.

MULTIPLE SELECT QUESTION

45 sec • 3 pts

What details do you need to send to the customer once DC has been agreed?

Their latest meter readings

When the debt balance will be paid off in full

New full debt balance

Their repayment rate

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

How many discretionary credit requests can a customer put in over a 6 month period before the process changes? HINT: it's less than 5!

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