PREPAYMENT QUIZ

What is another name for discretionary credit?

• Money for Me

• Extra Help Credit

• Additional Support Credit

What fuel can we apply discretionary credit to?

• Gas

• Electricity

• Both

How is discretionary credit paid back?

• In one lump sump manual payment as soon as the customer gets paid

• Through the meter on a weekly rate

• You don't have to pay it back

• Through the meter on a monthly rate

How many days discretionary credit can we give to customers on the 1st request?

What information do you need to pin to the account when discretionary credit is given to a customer? (tick all that apply)

• How much credit is given

• How much credit will be paid back each week

• When they will next get paid and how much

• The reason we've given DC and why they needed it

What details do you need to send to the customer once DC has been agreed?

• Their latest meter readings

• When the debt balance will be paid off in full

• New full debt balance

• Their repayment rate

How many discretionary credit requests can a customer put in over a 6 month period before the process changes? HINT: it's less than 5!

How many days of discretionary credit can we give on the 3rd request?

Which of the below third parties would we recommend the customer reach out to in order to complete an Income & Expenditure Form?

• Paylink

• Debt advice charities such as StepChange or Money Advice Trust

• PayPoint

• Their local MP

Who calls the customer back to discuss support once they have completed their I&E Form?

• Your Team Leader

• You (the Energy Specialist)

• A dedicated StepChange/

  Paylink

  campaign team

• The dedicated debt collection team