FORMATIVE PRINCIPLES OF MANAGEMENT (ORIGINAL)

A manager stressed the need for all the employees to follow orders and instructions from him and not from anyone else. Which of the following principle does he refer to?

• (a)         Order

• (b)        Discipline

• (c)         Scalar chain

• (d)        Unity of command

Answer explanation

What is unity of command in the workplace?

While chain of command relates to the overall hierarchy of the organization, unity of command deals with the fact that all individuals have a single designated supervisor they report to

One of the staff suggested to review the pattern of nursing care that have been used in the current ward settings, which is also known as

• (a)        job descriptions

• (b)       rules to be followed

• (c)        manual of procedure

• (d)       system used to deliver care

Answer explanation

Which of the following is TRUE about functional nursing?

• (a)         One to one nurse patient ratio.

• (b)        Concentrates on tasks and activities.

• (c)         Emphasizes use of group collaboration.

• (d)        Provides continuous, coordinated and comprehensive nursing services.

Answer explanation

The functional nursing model is hierarchical as the registered nurses take care of complex jobs while the junior staff and orderlies oversee the basic tasks. For example, one nurse may only administer medications while another nurse admits and discharges patients

All of the following are the advantages of functional nursing EXCEPT

• (a)         great control of work activities.

• (b)        workers feel secure in dependent role.

• (c)         most economical way of delivering nursing services.

• (d)        psychological and sociological needs are emphasized.

Answer explanation

The advantages of this type of structure are: specialisation - departments focus on one area of work. productivity - specialism means that staff are skilled in the tasks they do. accountability - there are clear lines of management.

Which of the following statement refer to the vision of the hospital?

• (a)            All the nurses shall undergo continuing competency training program.

• (b)           The AB Medical Centre aims to provide a patient-centered care in a total healing environment.

• (c)            The officers and staff of AB Medical Centre believe in the unique nature of the human person.

• (d)           The AB Medical Centre is a trendsetter tertiary health care in the Malaysia in the next five years.

Answer explanation

ision statements are what you want to see in the future. They're the big-picture for where your health care company is heading, such as how you hope people will view your organization in the future. Vision statements often start with words such as: "To be known as," "We hope to" and "We envision..."

John orients his staff on the patterns of reporting relationship throughout the organization. The following principle refers to.....

• (a)            Hierarchy.

• (b)           Esprit d’corps.

• (c)            Span of control

• (d)           Unity of direction.

Answer explanation

Reporting relationships refer to the accountability structure within an organization. It defines to whom each employee reports and is accountable to.

Amar highlighted the importance of promoting ‘esprit d corps’ among the       members of the unit. Which of the following remark of the staff indicates that   they understand what he pointed out?

• (a)         “We will ensure that all the resources that needed are available”.

• (b)        “Let’s work together in harmony and be supportive for each other”.

• (c)         “In order to achieve target, must follow the directives of Amar and not        other managers”.

• (d)        “We need to put our efforts together in order to raise the bar of excellence   in the care we provide to all or patients”.

Answer explanation

Esprit de Corps means “Team Spirit”. This henry fayol principle of management states that the management should strive to create unity, morale, and co-operation among the employees. Team spirit is a great source of strength in the organization.

A manager discussed the goal of department with his team members. Which of the following statement is an example of goal?

• (a)         Establish rapport with patients.

• (b)        Increase the patient satisfaction rate.

• (c)         Reduce response time to two minutes.

• (d)        Eliminate the incidence of delayed administration of medications.

Answer explanation

Accomplishment or target an organization wants to achieve in the short term or long term. Business goals can take many different forms and be aspirational or motivational, such as driving an organization toward a certain objective like improved customer service.A

The first step-in decision-making process is to....

• (a)         evaluate results.

• (b)        choose a solution.

• (c)         identify alternatives.

• (d)        determine the problem.

A nurse educator is conducting orientation among new staff nurses in her department. Which of the following information provides information on the channel of communication, span of control and lines of communication?

• (a)     Policy

• (b)    Job description

• (c)     Manual procedures

• (d)    Organizational structure