IS.Qz wk.3

Refers to all the information managers use to make decisions, and it can come from many sources beyond the organization’s own information systems.

• Business Intelligence

• CRM System

• Information System

• E-discovery

An information system used to build customer relationships, enhance loyalty, and manage interactions with customers.

• CRM System

• Information System

• Competitive Advantage

• E-discovery

Online communities of people who create profiles for themselves, form ties with others with whom they share interests, and make new connections based on those ties.

• Social Networking Sites

• People

• Information System

• Business Process Management

Making judgement that draws on the billions of pieces of data that can be aggregated to reveal important trends and patterns.

• Data-driven decision making

• Competitive Advantage

• People

• Business Process Management

Anything that gives a firm a lead over its rivals; it can be gained through the development and application of innovative information systems.

• Competitive Advantage

• Data-driven decision making

• Information System

• Business process management

Matters a great deal in some settings, and near real-time information often costs more.

• Timeliness

• Accuracy

• Completeness

• E-discovery

A system that brings together four critical components to collect, process, manage, analyze, and distribute information; the four components are people, technology, processes, and data.

• Information System

• CRM System

• Business Intelligence

• Business process management

They play a number of different roles—as visionaries, developers, and managers of information systems, and also as analysts, liaisons, users, customers, contributors, and sometimes roadblocks.

• People

• Social networking sites

• Business Intelligence

• Information System

Is the field that focuses on designing, optimizing, and streamlining processes, taking into account the human element.

• Business process management

• E-discovery

• Competitive Advantage

• Business Intelligence

The processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

• E-discovery

• Business process management

• Data-driven decision making

• Business Intelligence