Front Office
Authored by Yona Floranika
Other
12th Grade
Used 5+ times
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34 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Wisatawan Lokal disebut juga...
Domestic Tourist
Reguler Guest
Free Independent Traveller
Group Inclusive Tour
Spesial Interest Tour
2.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Tamu yang biasa menginap di sebuah hotel disebut...
Domestic Tourist
Free Independent Traveller
Group Inclusive Tour
Spesial Interest Tour
Reguler Guest
3.
MULTIPLE SELECT QUESTION
20 sec • 3 pts
Yang termasuk petugas kantor depan antara lain...
Bakery
Recervation
Waiter
Room Attendant
Housekeeper
4.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Seksi yang bertugas menangani telepon masuk dan telepon keluar adalah
Phone Operator
Phone Reservation
Phone Reception
Phone Come
5.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Mampu menyelesaikan permasalahan yang dihadapi tamu akan hotel dan pelayanan hotel merupakan peranan kantor depan dalam hal.....
Public relation
Problem solver
File keeper
Diplomat
Operator
6.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Berikut adalah kepribadian yang harus dimiliki oleh seorang staff kantor depan hotel,kecuali.....
Ramah dan sopan
Memiliki pengetahuan yang baik akan produk hotel
Cantik/ ganteng dan tinggi
Memiliki keterampilan akan bidang kerjanya
Disiplin
7.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
Petugas kantor depan yang menerima tamu dan mendaftarkan tamu saat check in disebut.....
Reservation clerk
GRO
Bellman
Receptionist
Operator
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