
Review Day 1
Authored by May May
Professional Development
Professional Development
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9 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When does a job need to be manually assigned?
After auction, the partner accepts the job
After auction, no partner accept the job
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When a job required manual assignment, what becomes available?
Data Pops
Screen Pops
Pop-ups
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When dispatching, where should we document notes that the service provider needs to know about a job?
Job Details
Client Notes
Swoop Notes
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
True or False: When dispatching an OON provider, we need to manually issue a VCC.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Before creating a new company, what must you do?
Search for the SP using their name.
Search for the SP using their phone number
Search for the SP using their address
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the ETA guideline for ASM cases?
60 mins or better
45 mins or better
30 mins or better
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the ETA guideline for VRM cases?
4 hrs
4 hrs or better
4 hrs or less
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