Review Day 1

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Professional Development

9 Qs

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Review Day 1

Review Day 1

Assessment

Quiz

Professional Development

Professional Development

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Created by

May May

Used 2+ times

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9 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When does a job need to be manually assigned?

After auction, the partner accepts the job

After auction, no partner accept the job

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

When a job required manual assignment, what becomes available?

Data Pops

Screen Pops

Pop-ups

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

When dispatching, where should we document notes that the service provider needs to know about a job?

Job Details

Client Notes

Swoop Notes

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

True or False: When dispatching an OON provider, we need to manually issue a VCC.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before creating a new company, what must you do?

Search for the SP using their name.

Search for the SP using their phone number

Search for the SP using their address

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the ETA guideline for ASM cases?

60 mins or better

45 mins or better

30 mins or better

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the ETA guideline for VRM cases?

4 hrs

4 hrs or better

4 hrs or less

8.

REORDER QUESTION

1 min • 1 pt

How do we resend the job details to a Partner in Swoop?

Email Job Details

Locate the job

Click on the Ellipsis

Verify the email and send

9.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

For additional charges, when editing the invoice, if the item is not on the list, what should you choose?

Others

Custom

Other

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