Review Day 1

When does a job need to be manually assigned?

• After auction, the partner accepts the job

• After auction, no partner accept the job

When a job required manual assignment, what becomes available?

• Data Pops

• Screen Pops

• Pop-ups

When dispatching, where should we document notes that the service provider needs to know about a job?

• Job Details

• Client Notes

• Swoop Notes

True or False: When dispatching an OON provider, we need to manually issue a VCC.

• True

• False

Before creating a new company, what must you do?

• Search for the SP using their name.

• Search for the SP using their phone number

• Search for the SP using their address

What is the ETA guideline for ASM cases?

• 60 mins or better

• 45 mins or better

• 30 mins or better

What is the ETA guideline for VRM cases?

• 4 hrs

• 4 hrs or better

• 4 hrs or less

How do we resend the job details to a Partner in Swoop?

• Email Job Details

• Click on the Ellipsis

• Verify the email and send

• Locate the job

For additional charges, when editing the invoice, if the item is not on the list, what should you choose?

• Others

• Custom

• Other