Communication Module

Working together respectfully and effectively demonstrates good

• Independence

• Resources

• Communication

• Philosophies

A manager is attempting to communicate a new production process, but no one seems to understand the procedure. Which of the following responses is more likely to improve communication?

• The manager should repeat the information in a louder voice

• The manager should try to express the information differently

• Management should abandon the process

• A manager with better speaking skills explain the information

Which of the following is an example of an encoded communication?

• Information that is classified as top secret

• Message that require a special key to decode

• Data that is safely stored on a password protected computer

• An idea that has been converted to words or images

Where does communication begin?

• As a Sender's idea.

• In the Receiver's mind.

• As an abstract concept that requires encoding.

• During the transfer of information.

Which of the following is a valid limitation on the encoding of information?

• The importance of the idea

• The bias of the sending party

• The capabilities of the receiving parties

• There are no valid limitations

__________ is considered a universal language for communication.

• English

• Morse code

• American Sign Language

• Binary

Making assumptions about feelings, opinions, or motivations is a type of __________ that can hinder effective communication.

• Noise

• Brainstorm

• Encoding

• Filter

When creating a written message, always be sure to include the who, what, where, __________, and why information to ensure effective communication.

• Cost

• When

• Will

• If

When preparing a message, information accuracy can be improved during the __________ process.

• Editing

• Censoring

• Organizing

• Construction

Which of the following is an example of effective communication?

• Sticking to the point of the topic

• Leaving the Receiving party with few questions

• Using filler words or phrases in a message

• Frequently repeating talking points.