Webstore 9 - New Customer Order Quiz

Tool we use to send an SMS to customer's phone number.

• EID

• Authentic ID

• KANA

• go/send

Tool used to send an email confirmation to customer's email address.

• go/send

• Global Payments

• KANA

• DOMS

In which line on Webstore memo should we use for WEBU - Authentic ID assessment?

• Line 13

• Line 10

• Line 14

• Line 16

This device is the one we should check if the service is available on customer's address.

• Smartwatch

• Tablet

• Smarthub

• Wireless Homephone

The following are the scenarios where we need to log on Fraud Management Form except for one:

• Customer confirmed that order is fraud/unauthorized

• TBAN Flagged as Fraud

• Customer failed EID

• Fraud Match order with the same customer's information

TRUE or FALSE: We can send the Authentic ID link to customer's phone number regardless of the device that they're using.

• TRUE

• FALSE

What is the required ID to process Authentic ID with the customer?

• Invalid/Valid driver's license

• Valid driver's license

• SIN ID

• Credit Card

Which site should we refer the customer if they have concerns with Authentic ID process?

• http://www.telus.com/privacy

• http://www.telus.com/private

• http://www.telus.com

• http://www.telus.com/search

TRUE or FALSE: We should send an email to the customer if the order is approved only.

• TRUE

• FALSE

What is the outgoing email address we should use in KANA when sending an email to French customer?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]