College and Prep Quiz

Define Communication:

-Not just ___ (words)

-The process in which a sender conveys a specific ___ (text) to a receiver so that the receiver clearly ___ (sei) the meaning of the message as well as the sender's ___ (intent)

Four Forms of Communication:

-___ Communication (speaking)

-Non-___ Communication (body language)

-___ Communication (writing on paper, typing)

-___ Communication (Sharing ideas with visual terms)

Barriers to effective communication skills

-"___" (filler words)

-Lack of ___ (tiredness)

-Lack of ___ (not brave)

-___ (fidgeting)

Verbal and Non-Verbal Communication Skills

-Verbal: Using s___ or spoken words to exchange information, emotions and thoughts

-Non-Verbal: Exchanging messages ___ (with or not?) the use of spoken words

^^___ (Acronym for sign language)

Elements of Email Etiquette

S - ___ ("Good morning")

P - ___ (person) Inquiry and ___ ("I hope this email finds you well")

E - ___ of point (Explain the benefits)

C - Call to ___ (What you want the reader to do)

C - ___ (ending, "Thank you")

S - ___ (Sincerely, Me)

The Communication Equation:

What you hear: ___% (-60)

What you see or feel: ___% (50)

Words: ___% (-90)

The 5 C's of an effective email:

-___ (Free from confusion, crystal)

-___ (Short and to the point, and sweet)

-___ (Polite, avoids slang)

-___ (Not vague but Concrete)

-___ (Written without spelling error)

Basic No. 1 - Be sure to copy down the email address ___ (right)

Basic No. 2 - Your subject should capture the ___ (incense) of the email

Basic No. 3 - Start by ___ (to you, hello), organize writing, adjust your ___ (voice), c___ (end) your email