Communication Styles

Your fellow worker asks you a question while you are talking on the phone. You put your hand over the mouthpiece and say, "Can't you see that I'm on the phone?"

• Aggressive

• Passive

• Assertive

• Passive Aggressive

Passive Communicators

• Do not speak up when they want something

• Accept what anybody says in order to be liked, to be nice, or to not hurt the other person’s feelings.

• Try to get your own way or stand up for yourself by putting someone else down or violating that person’s rights.

• None

"I can see some of your points, but I would have preferred that you spoke to me in private."

• Aggressive

• Passive

• Assertive

• Passive Aggressive

I definitely see your point of view and would like it if you could see where I'm coming from too.

• Assertive

• Passive

• Passive Aggressive

• Aggressive

_________ communicators: Giving in and saying “yes” when they don’t really want to

• Passive

• Aggressive

• Assertive

Which communication style is characterized by avoiding any confrontations?

• Assertive

• Passive

• Aggressive

• Passive aggresive

Categorise this posture:

Makes body bigger – upright, head high, shoulders out, hands on hips, feet apart

• Passive Aggressive

• Aggressive

• Assertive

• Passive

Categorise these phrases:

I was told to do so, It’s a company policy, I can’t do anything about it, I wish I could, but my hands are tied, sarcasm, taunts…

• Passive Aggressive

• Aggressive

• Assertive

• Passive

Categorise this:

Good relationships with others, happy with outcome and to compromise

• Passive Aggressive

• Aggressive

• Assertive

• Passive