Improving CSAT results for P&P
Quiz
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Professional Development
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Professional Development
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Practice Problem
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Easy
Francisco Garniga
Used 2+ times
FREE Resource
Enhance your content in a minute
6 questions
Show all answers
1.
OPEN ENDED QUESTION
5 mins • Ungraded
Which LOB gives you more CSATs and which LOB gives you more DSATs and why?
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2.
DROPDOWN QUESTION
2 mins • 1 pt
Why do you think we are getting many DSATs in tickets? (a)
3.
OPEN ENDED QUESTION
3 mins • 1 pt
Which group (AA, Risk Premium, Policy, Adv Billing) is the most challenging for you in tickets and why?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What is something you do to implement positive positioning?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Please share your best advice to have active reading and properly investigate the cases
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
What helps you get CSATs in tickets?
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