Concession

if cst ask about concession and no outage id on CST360 and no bss SR related to outage we must check change location in matrix logs 

• false 

• True 

if cst ask about stolen cable concession and no data and voice down tkt on TTS ,your action 

• we will create TT and inform cst he will receive call or sms within 24 H 

• we will create TT and inform cst he will receive call or sms within 21 WD

• We will create SR 

complain concession will be created from 

• agent and Team leaders 

• agent only 

• complain team or Team leaders 

concession complain will be Add-ons

• True 

• false 

We Can compensate cst has  suspend account  

• True 

• False 

SLA for Technical concession case 

• 24 H

• 1 H

• 2 WH

we will call cst in the case of approved concession

• FALSE

• TRUE

The compensation request can be submitted starting from … for outage issue 

• 3 h

• 24 h

• 12 h

we can compensate CST for Tkt Wireless issue       

• True

• False 

The compensation Cst For Outage starting from 

• 48 hours 

• 24 hours 

• 12 hours