Concession
Quiz
•
Professional Development
•
1st Grade
•
Practice Problem
•
Medium
Samir Ahmed
Used 590+ times
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if cst ask about concession and no outage id on CST360 and no bss SR related to outage we must check change location in matrix logs
false
True
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if cst ask about stolen cable concession and no data and voice down tkt on TTS ,your action
we will create TT and inform cst he will receive call or sms within 24 H
we will create TT and inform cst he will receive call or sms within 21 WD
We will create SR
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
complain concession will be created from
agent and Team leaders
agent only
complain team or Team leaders
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
concession complain will be Add-ons
True
false
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We Can compensate cst has suspend account
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for Technical concession case
24 H
1 H
2 WH
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
we will call cst in the case of approved concession
FALSE
TRUE
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