Restricted States - Uptraining Quiz (Speedy Sales)

Which of the below, we do not provide a loan to?

• Florida, Wisconsin and Texas

• Oklahoma, New Mexico and Nevada

• Connecticut, North Carolina and Montana

• Kentucky, Louisiana and Idaho

Monique received an inbound call for an active loan, where the customer wants to update the physical address from Florida to Colorado. What are the correct steps to take?

• Withdraw the application and add the deny flag herself

• Request proof of address, place account on hold, escalate for a deny new flag to be added and payment method changed

• Request proof of address, place account on hold, escalate for a deny new flag to be added, payment method changed to debit card and account placed in the detective queue.

• Place account on hold, escalate for a deny new flag to be added and payment method changed.

Elissa receives a pending application, but she notices the warning “Driver’s License Format by State not match: TX123456789”. What further review and action is required? Select all that apply.

• Review and verify the mailing address

• Review and verify changes to the physical address.

• Escalate to support

• No action required proceed with loan process

Which two sections in Notazo can we validate the changes to the customer’s physical address?

• Change log and employment information tab.

• Plaid and the address section in Notazo under customer information tab.

• Physical address area on the customer summary section and banking information tab.

• Address section in Notazo (Customer Info and Summary section) and Change Log

Kenifer calls out using the assumptive approach for Jennifer Gardener. Upon verifying the customer, the email address is invalid. The agent proceeds to verify the physical address and the customer provides 1232 Dumpling Drive, Burlington, Vermont 05402. How should the agent proceed?

• Ask two additional questions and withdraw the loan. Escalate for a deny new flag to be added.

• Request a copy of the driver’s license then update email address.

• Escalate to support for account to be placed in the detective queue.

• No action required proceed with loan process.

Chevelle is working the detective queue and comes across Tom Cruise’s account which is currently on hold pending proof of address. After 5 business days of contacting the customer, it had been futile. How should the agent proceed?

• Send the COVID-19 resume email, switch payment method to debit card and change account status to send.

• Leave account on hold for an additional 5 business days and hibernate to follow up with customer after.

• Escalate to support to add a deny new flag and switch payment method todebit card

• Remove account status from hold and continue with ACH payments

Which of the following states do we need to change the processor to "001 bank channel only"

• Michigan, New York

• California, Idaho

• New Hampshire and Maine

• Hawaii, Georgia