English for Services

Which sentence is more appropriate?

• "May I put you on hold for a moment while I check on that for you?"

• "Can you call another time?"

Which sentence is more appropriate?

• "I apologize for any inconvenience you've experienced. Let me see how I can assist you to resolve this issue."

• "I'm not interested in what you have to say."

Which sentence is more appropriate?

• "Good morning, welcome to DOC Company. How may I assist you today?"

• "I don't have time for this."

Which sentence is more appropriate?

• "I can't believe you don't know that."

• "I understand your frustration. Can you tell me more about what happened? Here's some information that may help clarify things for you."

Which sentence sounds better for business communication?

• The reports were signed off yesterday.

• The project manager signed off those reports yesterday.

Which sentence sounds better for business communication?

• This software is useless.

• This software is not working properly.

Which sentence sounds more optimistic?

• "I'm confident that things will work out in the end."

• "There's no point in trying. It's just a waste of time."

Which item is more appropriate?

• Hey, you.

• Excuse me, Mr. Johnson.

Which sentence is more appropriate?

• "I'm sorry, that's not something we're able to do at the moment."

• "That's not our policy."

Which sentence is more polite to say?

• “I love your dress today."

• "You're too old for that dress."