In the early years of the last century, “improving the practice of manage-

ment” meant making it more ---------------.

• scientific

• productive

• efficient

• effective

Since 1980 businesses have faced extraordinary change, driven by global trade, emerging markets, and fast-developing --------------------.

• ICTE

• IT

• ICT

• ITE

In response to the disequilibrium, a “thought leadership” industry

has evolved—but it has sometimes been hard to distinguish

between profound insight and ---------------.

• scientific insight

• trivia insight

• hyped-up trivia

• hyped-up

The Principles of Scientific Management (1911) set off a century-long quest to

balance “the things of production” and “the humanity of -----------.”

• service

• manufacture

• operation

• production

The cartoon version of management history depicts the human relations movement, begun in the 1920s and 1930s, as a reaction to Taylor’s relentless, reductive emphasis on the ----------------.

• quantifiable

• scientific

• artistic

• qualifiable

The studies, which were mostly conducted at Western Electric’s ------------ plant in Cicero, Illinois, began in 1924 and ran through 1932; eventually they

involved other factories and other companies.

• Heathrow

• Hawthorne

• Hartshorne

• Hesthrow

------------- didn’t foment the managerial revolution alone.

• Taylor

• Fayol

• Drucker

• Maslow

“The development, strengthening, and multiplication of ---------- minded

business men is the central problem of business.” Dean Wallace

• intellectually

• politically

• economically

• socially

And managing is not just passive, adaptive behaviour.” Managers had to

take charge; they should be “attempting to change the economic environment...constantly pushing back the limitations of economic circumstances on the enterprise’s freedom of ---------------.”

• action

• speech

• expression

• property

“Organizations endure, however, in proportion to the breadth of the ------------

by which they are governed.” —CHESTER BARNARD

• rules

• morality

• regulations

• law