ID Operational Training - Day 2

Client : I am Australian but currently stay in Indonesia, can I register in Exness?

• Unfortunately, Exness unable to accept Australian nationals regardless of the country where you currently live.

• Unfortunately, we do not provide our service for Australia as of now.

• Sure, kindly provide passport as your POI.

• No worries sir, you can provide any document you want to register in Exness.

Answer explanation

https://confluence.exness.io/display/STM/Restrictions+on+providing+services+-+Retail

Client's payment transaction in Back Office can be check under which tab?

• Back Office - Reporting

• Back Office - Partners

• Back Office - Risk Management

• Back Office - Traders

Where should we escalate Deposit and Withdrawal Issue?

• Jira

• Salesforce

• Backoffice

• Team Leader

Where should we escalate VPS requests?

• Salesforce

• Team Leader

• Jira

• Back Office

A client from USA but lives in Indonesia want to register in Exness. What document he need to provide as POR ?

• We accept USA citizen regardless where they resides

• We do not accept nationals and residents of these countries regardless of the country where they currently live

• Request client to provide his utility bill or other accepted documents

• Contact TL and CSS to approve this client.

How much is 1000 USC in USD?

• 1 USD

• 100 USD

• 10 USD

• 0.1 USD

How is our spread displayed on our website and MT4/MT5?

• Website : current spread and in points

  MT4/MT5 : Average spread of previous trading day in pips

• Website : current spread and in pips

  MT4/MT5 : Average spread of previous trading day in point

• Website : Average spread of previous trading day in pips

  MT4/MT5 : current spread and in points

• Website : current spread and in points

  MT4/MT5 : current spread and in points

XAUUSD ask price is 1985.725

What is the pip and point from the XAUUSD ask price?

• Pip : 0

  Point : 2

• Pip : 5

  Point : 2

• Pip : 2

  Point : 5

• Pip : 2

  Point : 0

What swap details can be found in the instrument page on our website?

• Long Swap (Buy)

  Short Swap (Sell)

• Long Swap (Sell)

  Short Swap (Buy)

• We can't find swap detail on our website

• Swap free status

I am from Indonesia but why I am not able to access www.exness.com?

• We will need escalate to our responsible specialist and inform them we will inform via email as soon as possible once we have an update about this issue

• There is no error from our side, please try to clear cache and cookies from your browser. If you are still unable to login kindly check with us again

• Kindly access our website through this link : https://www.exnesstrader.market/id/ if you are located in Indonesia, those link are accessible without VPN

• Kindly refresh your browser and try again in few hours