Front Office Kelas XII
Authored by Rony Mulia Kusuma Putra undefined
Education
University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
FITs merupakan salah satu klasifikasi tamu hotel. FITs merupakan singkatan dari…
Free Inclusive Tours
Free Interest Travellers
Free Independent Travelers
Free Independent Tours
Free Interest Tours
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saat tamu melakukan registrasi ulang, petugas dapat meminjam ….untuk mengisi identitas diri tamu.
KTP / Paspor / SIM
Buku tabungan
Rekening bank
Paspor dan rekening bank
Ktp dan buku tabungan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Untuk tamu rombongan biasanya nama yang tercatat di reservation / registration form adalah ….
Tour Leader
Salah satu anggota rombongan
Nama travel
Nama perusahaan
Nama hotel
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pemesanan kamar yang dilakukan sebelum tamu tiba di hotel, disebut …
Reception
Reservation
Operator staff
Check in
Check out
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kemampuan yang harus dimiliki oleh petugas reservasi adalah …
Menguasai Teknik menerima dan menolak reservasi
Mengantaran tamu saat check-in
Mengantarkan tamu saat check-out
Kurang merespon permintaan tamu
Tidak bisa memasukkan data ke dalam catatan reservasi
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salah satu persiapan yang harus diperhatikan dalam menangani check-out tamu adalah…
Personal grooming sesuai standar hotel
Petugas menanyakan nomor kamar
Permintaan rekening tamu
Memperilahkan tamu untuk tanda tangan
Mempesilahkan memeriksa rekening
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bell captain akan memperoleh informasi tamu berangkat dari data berikut, kecuali…
Expected departure list
Receptionist
Front Office cashier
Dari tamu langsung
Dari Front Office Manager
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