Hospitality and Tourism 1.03 Review Quiz

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

• To serve the hotel guests

• To entertain banquet guests

• To maintain an attractive facility

• To provide a high-quality dining experience

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

• Valet

• Bell services

• Concierge

• Chauffeur

Which type of tourism organization is funded by state– or local–level tax dollars?

• Professional development association

• Sole proprietorship

• Government agency

• Chamber of commerce

Why is it important for employees of a tour company from different departments to work together to satisfy tourists’ needs?

• To achieve the company’s goals

• To maximize negotiation leverage

• To improve the company’s brand

• To monitor trends in the tourism industry

Which type of chart would Jason, a hotel manager, use to show the relationships among the divisions and departments?

• Scatter

• Analytical

• Composition

• Organizational

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

• Front office

• Engineering

• Food and beverage

• Sales and marketing

Dee, a hotel guest, needs additional towels and linens. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

• Housekeeping

• Room service

• Maintenance

• Purchasing

Shane oversees a lodging facility’s accounting activities, which position does he have?

• Cashier

• Controller

• General manager

• Human-resources director

Which division of a resort maintains the property’s pool, gym, and exterior grounds?

• Controller

• Rooms

• Engineering

• Human resources

Which departments are part of a resort’s food and beverage division?

• Purchasing and catering

• Banquets and restaurants

• Room service and marketing

• Sales and concierge services