SMGF133 Topic 1

Responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization refers to

• middle managers

• top-managers

• first-line managers

• non-management staffs

The ability to think and conceptualize about abstract and complex situations concerning the organization refers to which skill of manager?

• Human

• Decisional

• Conceptual

• Technical

Job-specific knowledge and techniques needed to proficiently perform work tasks. These skills tend to be more important for first-line managers because they typically manage employees who use tools and techniques to produce the organization’s products or service the organization’s customers. Refer to

• interpersonal

• human

• informational

• technical

Efficiency is doing the right things

VS

Effectiveness is doing things right

• TRUE

• FALSE

Arranging and structuring work to accomplish organizational goals refer to which management function?

• Planning

• Organizing

• Leading

• Controlling

Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities refer to which management function?

• Organizing

• Controlling

• Planning

• Leading

Managerial roles refers to specific actions or behaviors expected of, and exhibited by, a manager. There are 10 roles grouped by Mintzberg such as below EXCEPT

• liaison

• disseminating information

• seller

• resource allocator

A _____ is someone who coordinates and oversees the work of other people so that organizational goals can be accomplished

• management team

• supervisor

• administer

• manager

____ is a deliberate arrangement of people to accomplish some specific purpose.

Managers do matter to organizations & managers are critical to getting things done. So organizations need their ___________ more than ever.