Ch. 8

What is Chapter 8 about?

• The Political Frame

• Working in Groups

• Sociotechnical Systems

• Calculus

How do people's prior experiences affect their performance in an organization?

• They often mirror similar behaviors in the workplace

• They don't

• They usually pick up new behaviors and qualities

• Nebraska

Which of these did Argyris stress as a basic managerial skill?

• Controlling Others

• Self Awareness

• Interpersonal Competence

• Flight

What does Model I assume about organizational relationships?

• They're helpful

• They're dangerous

• They increase productivity 

• They're the most important part of operation

Which of these is part of Model II?

• Emphasize Common Goals

• Communicate Openly

• Combine Advocacy and Inquiry

• Congress

Which of these is a peril of Self-Protection?

• Critical Information Never Reaches Decision Makers

• Managerial Overconfidence

• Increased Efficiency

• Snakes on a Plane

What is skilled incompetence?

• Hiring the wrong workers

• Using skills to produce the opposite of what was intended

• Putting unskilled workers in difficult roles

• Being good at being bad

What is emotional intelligence?

• Awareness of yourself and others emotions/ relationships

• Customer service skills

• A part of your IQ score

• There is no such thing

How many dimensions of emotional intelligence are there?

• 3

• 4

• 5

• 27

Which of these is NOT a dimension on the Myers-Briggs Type Indicator Test?

• Introversion v. Extroversion

• Sensing v. Intuition

• Thinking v. Feeling

• Desire v. Ability

• Perceiving v. Judging