KLM WE CARE

When a staff addresses you by your name, what would you feel?

• Feel Special

• Feel Relaxed

• Recognized as a unique person

• Delighted

Statement: We are the ones with the power to make a real difference.

• False

• True

• Maybe

• Depends

Complete the sentence, "I find new ways to help, they find new reason to ______"

• Be back

• Be Angry

• Return

• It depends

It is putting myself in the customers shoes.

• Anticipate and Adapt

• Show I care

• Go the extra mile

• Show my dedication

"We care for our customers" aims to gain customers ________.

• Revenue

• Empathy

• Loyalty

• Experience

We have 4 Customer Experience and 5 Service Anchors.

• True

• False

• Maybe

"Giving a seamless and worry free travel to our customers" is what type of Customer Experience?

• Recognized as a unique person

• Relaxed

• Welcomed

• Taken care of

It's all about going out the common way.

• Anticipate and Adapt

• Go Extra Mile

• Show my dedication

• Taken Care Of

How many "Pillars" does We Care have?

• 4

• 6

• 5

• 3

Which one is a part of Customer Experience?

• Anticipate and Adapt

• Taken care of

• Go to the Extra mile

• Show I care