In asking guests, please limit the number of questions and do not bombard them the minute they arrive.

• True

• False

Guestology is the art and science of guessing the guest's needs.

• True

• False

Sir and Maam are appropriate titles to use when greeting the guest.

• True

• False

A 10x10 rule in Front Office refers to how we acknowledge guests upon arrival.

• True

• False

In serving food, we begin with children, then women and men.

• True

• False

The kiosk is an updated technology used in food service in which customers can order food through the website.

• True

• False

Give the complete word of the acronym (service recovery)

L stands for _________________.

In GPOV, V stands for _______.

We serve food at the ______ of the diner.

A technology used to order food where it is a small, computerized stand-alone booth.