BME 302 - Topic 2
Authored by Marivel Bautista
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University
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In asking guests, please limit the number of questions and do not bombard them the minute they arrive.
True
False
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Guestology is the art and science of guessing the guest's needs.
True
False
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Sir and Maam are appropriate titles to use when greeting the guest.
True
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A 10x10 rule in Front Office refers to how we acknowledge guests upon arrival.
True
False
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In serving food, we begin with children, then women and men.
True
False
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The kiosk is an updated technology used in food service in which customers can order food through the website.
True
False
7.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Give the complete word of the acronym (service recovery)
L stands for (a) .
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