Product Knowledge Test - Week 3Feb'23

Which City launched LENDING PETROL / LPG ADVANCE to the set of captains ?

• Bangalore

• Delhi

• Mumbai

• Kolkata

What is the minimum payout for Delivery Service_Kolkata(B2B)?

• 30

• 25

• 20

• 35

What is the TAT for Redeem hold?

• 24

• 48

• 12

• 4

If the captain is requesting for account deactivation then agent can deactiavte the captain's account, True or false?

• True

• False

Captain called to ask for the night surge and informs that he should aslo get rain surge on the same time then agent should raise tickets for both night surge and rain surge, True or false?

• True

• False

What disposition do you select when you refer to the Daily Incentive Details tab in the profile dashboard and there is a message saying "No Incentives Found"?

• Information Provided >> Daily_Weekly Incentives Not Updated

• Information Provided >> Daily_Weekly Incentives Not Achieved

• Information Provided >> Daily_Weekly Incentives_Not Mapped

• None of the above

What is the meaning of "CAPTURED / CHARGED" if the customer uses the online payment mode to pay to the captain?

• This indicates that the payment not credited to the captain wallet

• This indicates that the order payment is successful

• This indicates that the order payment is not successful

• This indicates that the payment is credited to the captain wallet

If the captain cannot see the final fare “Amount to be collected” from the customer and Error says “Calculating final amount” then for how many seconds captain should wait to update the payment details from rapido ?

• 5s

• 10s

• 20s

• 30s

If the system failed to capture the “ODRD(Actual) Distance” then agent should do the adjustment based on which distance?

• No adjustment should be done

• Final distance

• Hf distance

• 25RS can adjust without checking any distance

What AUTHORIZATION_FAILED indicates ?

• This indicates that the payment not credited to the captain wallet

• Payment not tried

• Customer payed the amount

• None of the above