Lean defines "Value" from the perspective of whom?

• The Customer

• Team Members

• The Manager

• The CEO

What does the "M" in DMAIC stand for?

• Manage

• Metrics

• Measure

• Monitoring

• Meatball

Method of finding a root cause to an issue by asking a question multiple times.

• Multi-variable

• 5 Whys

• Measured Questions

• Root Cause Method

Process steps that the customer doesn’t care about.

• Unimportant

• Value Add

• Non-Essential

• Non-Value Add

A specific and clearly defined problem statement

is a critical first step in a process improvement.

• True

• False

What is the name of this tool?

• Swimlane

  Process Map

• Fishbone Diagram

• 5 Whys

• Control Chart

What phase of the DMAIC process do you find the root cause of the problem?

• Define

• Measure

• Analyze

• Improve

• Control

The main focus of any Continuous Improvement Project

should be the elimination of...?

• Errors

• Waste

• Flexibility

• Paper

In "Lean" terms, what is the best description of Waste?

• Waste is a part of a Process and always inevitable

• Waste is something you put in the rubbish bin

• Waste is the usage of any resource during the Process, which is not recognized by the Customer as adding value to the product or service they receive

What is the name of this tool?

• Histogram

• Fishbone Diagram

• Pareto Chart

• Process Map