Credit

1. What agency in the government monitored the debt collector?

• Federal Trade Commission

• Consumer Financial Protection Bureau

• Federal Deposit Insurance

Below are the things to avoid when making collection calls. Except

• Not being prepared

• Being too easy

• Smiling

Who is responsible for package delivered to wrong address?

• Seller

• Customer

• Manager

How would you handle a customer's order that was delivered to an incorrect address?

• Replace

• Re-route

A person or company that collects debts on past due accounts.

• Collector

• Treasurer

• Debt Collector

A telephone call placed for the purposed of attempting to obtain or encourage payment of any financial obligation.

• Telephone calls

• Collection Calls

• Debt Collection

Fill in the blank(CAPITAL LETTER) Anything that doesn't qualify as consumer debt. It's often referred to as non-consumer debt.

FILL IN THE BLANK (CAPITAL LETTER) A debt incurred by an individual for primarily personal, family, or household purposes.

TRUE OR FALSE

The pre-planning of your call is when you review the customer's account and history as well as their payment history.

• TRUE

• FALSE

TRUE OF FALSE

Strict collection policies and procedures that encourage costomers to pay can result in fewer bad debts, better cash flows and an increase in business profitability.

• TRUE

• FALSE