Project Methodology - Problem Identification

Which of the following is not a problem identification technique?

• Brainstorming

• Fishbone diagram

• Root cause analysis

• None of the above

Which of the following is a step in the problem identification process?

• Solution implementation

• Problem analysis

• Process improvement

• None of the above

Which of the following is an example of a problem statement?

• Our sales are increasing

• Our website traffic is decreasing

• Our customer satisfaction ratings are low

• Our products are selling well

Which of the following is a benefit of identifying problems?

• Improved customer service

• Increased profits

• Improved product quality

• All of the above

Which of the following is a problem that can be identified through a customer survey?

• Poor employee performance

• High production costs

• Low customer satisfaction ratings

• Inefficient workflow processes