ID - Operational Training Day 4

Where can we find our login credential on MTM4 or MTM5?

Where can CSE check clients order in Backoffice?

• BO - Traders

• BO - Partner

• BO - Reporting

• BO - Risk Management

What information that a CSE need to collect from clients before they do further checking for orders in BackOffice - Reporting ?

• Trading account and email address

• Trading account's server and order ID

• Trading account and support PIN

• Trading account and phone number

Order has reached TP, but not executed. What should be the issue type, if you need to assign this case?

• 5.3 Execution Complaint

• 5.5 Slippage Complaint

• 5.1 Connection Complaint

• 5.4 Order Not Sent by Client Complaint

Client reported about his stop out order. What should be the issue type, if you need to assign this case?

• 5.5 - Slippage Complaint

• 5.3 - Execution Complaint

• 5.8 - Stop Out Complaint

• 5.3 - Connection Complaint

What type of Execution allows setting deviation?

• Instant Execution

• Market Execution

• Both Instant and Market Execution

• We do not provide deviation in Exness

Which one is correct about requote?

• Trader have five second to accept or reject the new price

• Requote is a notification telling trader that their requested price is executed

• Requotes only happen for market orders with instant execution.

• If client do not respond within 5 seconds, the order is cancelled.

In which type of execution is slippage unavoidable?

• Instant Execution

• Both Market and Instant Execution

• We do not have slippage in Exness

• Market Execution

Name all type of pending order in Exness in MT4 and MT5

• Buy limit, Sell Limit, Take Profit, Buy Stop, Sell Stop, Stop Loss

• Buy Stop Limit & Sell Stop Limit

• Buy and Sell order

• Buy limit, Sell Limit, Take Profit, Buy Stop, Sell Stop, Stop Loss, Buy Stop Limit, Sell Stop Limit