Type of scenarios

Tech did not show up and customer is irate

• Customer not satisfied

• Damage unit

• Depot issue

• DOA

I just received my stove yesterday and it is not working at all.  Nothing turns on.

• DOA

• Non –repairable

• Damage unit

• Property damage

My fridge was delivered 6 months ago and it is not cooling.  This is the 2^nd time I have had to call service.  I want an exchange now

• Customer not satisfied

• Excessive service

• Non repairable

• Quality appearance

I have had my dryer for 11 months.  Tech came out today and told me it is not repairable.  I want a new dryer.

• DOA

• Other

• Non-repairable

• Customer not satisfied

I bought my washer 9 months ago.  This is my  4^th  call for my appliance leaking water.  I have had it with this appliance. I want your company to pick it up now.

• Customer not satisfied

• Excessive service

• Parts Back order/NLA

• Other

I was cleaning my microwave and there was a sharp edge.  I cut my hand on the edge.  It looks like it was never finished properly.  I bought the microwave 7 months ago

• Customer not satisfied

• Other

• Quality Appearance

• Property Damage / Risk of Injury. 

I have a service call for my refrigerator that is freezing all my vegetables.  The tech was out 2 weeks ago, said he needed to order parts, but I haven’t heard from him since.   What’s going on with my file, I don’t want to wait anymore!

• Other

• PARTS BO OR NLA - PRODUCT OUT OF WARRANTY

• Parts Back order/NLA

• Non-repairable

I bought my dryer 15 months ago.  A tech came to my home and diagnosed that the cost of the repair would be twice what the dryer cost me.  I don’t want to get it repaired, what can GE do for me?

• Damage unit

• No Pay out of Warranty

• Non economical

• Non-repairable

I bought a washer and dryer set a week ago and the color is different from the washer and dryer.  One is whiter than the other

• Customer not Satisfied

• Other

• Damaged unit

• Quality Appearance

I have a range and none of the functions work.  The technician you dispatched cannot come for 3 weeks.  I can’t wait that long; I have family coming over the weekend and I need my stove.  (You checked and notice that the technician we dispatched is the only option).

• Customer not satisfied

• Depot issue

• No Pay

• DOA