
CS_PKT_Feb'23_2nd fortnight
Authored by Varun C
Professional Development
Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer booked a ride for Rs 45 and the ride stopped due to no fuel in the captain's bike. In this case what resolution will you give to the customer if he approaches you stating that he had faced lot of trouble because of the ride stopping in between.
Refund Rs 45 to the customer.
Apologise to the customer
Credit 20 coins to the customer and apologize.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In 'Ride Stopped Midway' will we refund the full ride amount to the customer?
Yes
No
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer complaints about the captain being rude to him in this case we are:
Tagging it under Verbal Abuse
Tagging it under Abusive Language
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Auto Suspension of Captains is enabled in which cities:
Delhi, Guwahati, Jaipur, Maharashtra, Patna
Delhi, Guwahati, Jaipur, Chennai, Hyderabad
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is Auto Suspension of Captains applicable to all the cities:
Yes
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For Hyderabad city - Captain drunk scenario suspension will be auto suspension. True or False.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Captain drunk 2nd instance, what is the captain suspension duration?
3 Years (26,280 HRS
2 Years (17520 HRS)
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