Ping -t command used to …

• calculate packet loss percentage

• check connectivity between two points

• check spy ware

In case packet lose is Equal or less than 20% ,, its mean

•  there is a problem from network side

• PC problem

• No problem from network Side

In case Packet lose percentage was 30% ,, Next step will be..

• inform cst that no problem from network side

• inform cst that pc problem

• ping -t on cpe ip

In case cst has many accepted logs in last 24 Hr , cca must be sure that not related to  restart port or cpe

• TRUE

•  False

Line Supported by ASSIA and clear view result was ( Technical dispatch ) , CCA Action

• Handle Browsing problem

• Handle logical instability problem

• Handle physical instability problem

its mandatory to follow logical verification before handle logical instability

• TRUE

• FALSE

When CCA follow logical instability T.S with CST , CST must connect one laptop through wireless

• TRUE

• FALSE

In case we found packet loss from cpe IP = 0 % after we found packet loss from google was = 35% ,, CCA Action

• Escalate to SLS

• Escalate to NOC

• inform CST that no problem from our side

Escalation of logical instability ( multiple login ) must be to …

• NOC

• SLS

• IU

while Escalation of logical instability case SLA is …

• 3 Hr

• from 2 to 5 Hr

• 48 WH