Supplementary Technical

In case of Changing WIFI settings OR Making wireless more secure ,, CCA must check WPS led from CPE if it's turned on or off : 

• False 

• True

In case of Changing WIFI settings , cpe WE ,, CCA  should be used  HDM (if available)

• False 

• True 

In case CST subscribes on Streamerz Package , his usage on shahid  will be deducted from:

• Main Package

• Streaming Quota

• Gaming Quota

CST has Wireless problem , Unable to Connect to Wireless , next action is :

• Try by another device

• Enable the WIFI led on the CPE

• Remove preferred network

If CST has wireless problem and after doing all required steps , still the same problem , right action is : 

• Inform CST to check with another OS

• Direct CST to check his CPE at CSO

• Escalate ticket to SLS

IF Customer has Ping Issue After CCA Adjust MTU  problem solved  ,CCA Right Action

• Add DNS google

• restart port 

• Create I-Report Gaming Q ticket

Customer has Gaming Issue  ,,Clear View output >> No DSL Physical Layer Issue Is Detected ,Faults Exist : No ,, Game problem type : Ping Issue ,, right action is : 

• Add DNS WE

• Add DNS google

• Adjust MTU to 1420

We Sonic Packages are Prepaid Product

• TRUE

• FALSE

Netflix and Tik Tok Apps available in Gamerz Package and not available in plus Package

• FALSE

• TRUE

In Case CST Subscribe on streamerz Package and rechage extra quota, consumption from this extra quota will calculated as 1GB = 0.5 GB

• False

• True