Fili SOP 2

If the client requested not to be contacted for the modification, this will only apply for the requester and not the approver.

• TRUE

• FALSE

If the modification incurred a refundable amount, we should send a confirmation email to the client to inform them about the refund.

• TRUE

• FALSE

If the booking is nonrefundable and nonchangeable, we should still offer to cancel the original booking and rebook a new one.

• TRUE

• FALSE

We need to send a confirmation email on ZD for modification requests done through the Manage Trip form.

• TRUE

• FALSE

We should always authorize the payment on TD first before finalizing the modification with the provider.

• TRUE

• FALSE

The approval flows must be followed for every process, including cancellations.

• TRUE

• FALSE

We do not send confirmation emails on ZD for automatic cancellations.

• TRUE

• FALSE

For modification requests checking within 96 hours, we should handover the ticket for urgent handling.

• TRUE

• FALSE

The Cancel Reservation button on TD is available for all providers we work with and it can be used also for partial cancellations.

• TRUE

• FALSE

The usual voiding period for flight bookings is before 12NN on the day of ticket issuance.

• TRUE

• FALSE