FO Quiz 1

Quiz
•
Specialty
•
University
•
Easy
Eureka Asaula-Canon
Used 9+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Supervises all front office personnel and ensures proper completion of all front office duties.
Rooms Division Manager
Front Office Manager
Team Leader
Front Office Supervisor
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Assist guest in all related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.
Front desk agent
Reservations agent
Front office cashier
Concierge
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Handles all future reservations, matching the needs of the guests with the hotel.
Front desk agent
Reservations agent
Front office cashier
Concierge
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Receives and directs incoming calls to individual guests, staff or departments.
Uniformed Bell Service
Night Auditor
Switchboard operator
Concierge
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Performs tasks relating to guest check-in and check-out and sending guest accounts.
Front desk agent
Reservations agent
Front office cashier
Concierge
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A person who works closely with the front desk staff, room service employees, and other hotel personnel in providing guest assistance with luggage, transportation, and miscellaneous need.
Uniformed Bell Service
Night Auditor
Switchboard operator
Concierge
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Serves as the guest liaison with both hotel and non-hotel attractions, facilities, services, and activities.
Front desk agent
Reservations agent
Front office cashier
Concierge
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