FO Quiz 1

Supervises all front office personnel and ensures proper completion of all front office duties.

• Rooms Division Manager

• Front Office Manager

• Team Leader

• Front Office Supervisor

Assist guest in all related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

• Front desk agent

• Reservations agent

• Front office cashier

• Concierge

Handles all future reservations, matching the needs of the guests with the hotel.

• Front desk agent

• Reservations agent

• Front office cashier

• Concierge

Receives and directs incoming calls to individual guests, staff or departments.

• Uniformed Bell Service

• Night Auditor

• Switchboard operator

• Concierge

Performs tasks relating to guest check-in and check-out and sending guest accounts.

• Front desk agent

• Reservations agent

• Front office cashier

• Concierge

A person who works closely with the front desk staff, room service employees, and other hotel personnel in providing guest assistance with luggage, transportation, and miscellaneous need.

• Uniformed Bell Service

• Night Auditor

• Switchboard operator

• Concierge

Serves as the guest liaison with both hotel and non-hotel attractions, facilities, services, and activities.

• Front desk agent

• Reservations agent

• Front office cashier

• Concierge

Ensures the accuracy and balance of front office accounting records and prepares summaries of financial data on a daily basis.

• Uniformed Bell Service

• Night Auditor

• Switchboard operator

• Concierge

Duty hours of the morning shift.

• 8:00 am to 4:00 pm

• 9:00 am to 5:00 pm

• 6:00 am to 2:00 pm

• 7:00 am to 3:00 pm

Other term for telephone operator. Type your answer in CAPITAL LETTERS.