Design Thinking: Defining the Problem

Defining the Problem challenges the designer to

• interview stakeholders

• analyze the data from stakeholders

• create as many ideas as possible

• choose the best prototype

Put the Design Thinking steps in the correct order

• Empathy

• Prototype

• Define the Problem

• Test

• Ideate

"Data synthesis" is a fancy word for a...

• prototype

• brain dump

• graph

• needs statement

After the "brain dump", designers should look for categories or...

• ideas

• themes or patterns

• needs statements

• prototypes

A needs statement is...

• A reframing of a user statement

• A prototype

• A brain dump

• empathy

A needs statement gets turned into...

• How Might We

• Empathy

• Stakeholders

• Data Synthesis

A needs statement should...

Check ALL that are correct. Check NONE that are not correct.

• Be worded in the positive not the negative.

• Be specific.

• Contain the words "must" or "should."

• Describe the user's experience or feelings.

A "persona" is...

• An identity the designer uses to conduct interviews.

• A fictional person that represents a category of stakeholders.

• An actual stakeholder whose identity is hidden for privacy reasons.

• A prototype.

Choose the best needs statement for the following user statement:

I don't like docents to tell me where to go in a museum.

• I like self-guided museums.

• The user does not need docents.

• The user needs a self-guided museum.

• The user needs to learn to use docents at the museum.

Place the steps for Defining the Problem in the correct order.

• Unpack empathy.

• Develop the Point of View for the user/stakeholder.

• Create a user/stakeholder needs statement.