Democratic leaders are known for

• Planning, organizing, controlling and coordinating

• Listens to others and uses good ideas from others

• Practicing close supervision

• Passes on information from a higher authority.

When addressing someone involved in a conflict

• use "you" messages. 
• talk to him/her in a private location.

arriving or doing something at the expected or planned time

• Etiquette

• Punctuality

• Professionalism

• Tact

Why is consensus important

• Group members can support a decision and move forward
• Group communication is weakened.

the ability to do or say things without offending or upsetting other people

• Self-discipline

• Cultural Sensitivity

• Tact

• Professionalism

the rules indicating the proper and polite way to behave

• Self-discipline

• Tact

• Etiquette

• Authoritarian

Willingness to take credit and blame for actions.

• Accountability

• Ethics

• Laissez-faire

• Tact

The principles of conduct that govern a group or society.

• Ethics

• Accountability

• Laissez-faire

• Professionalism

Which exemplifies positive communication skills at work?

•  Making personal phone calls early in the day
• Responding to memos, phone messages, and e-mails promptly 

to say that something is true in a confident way

• Authoritarian

• Etiquette

• Affirmation

• Cultural Sensitivity